Privacy policy.
Ulu Cliffhouse respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and mailing address when you make a reservation, subscribe to our newsletter, or contact us.
Payment Information: Billing details processed securely through our third-party payment providers. We do not store full payment card details on our servers.
Reservation Details: Dates of stay, room/table preferences, special requests, and party size.
Website Usage Data: IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
Process and manage reservations and bookings
Communicate with you about your stay, inquiries, or requests
Send marketing communications, newsletters, or promotional offers (only if you've opted in)
Improve our website, services, and guest experience
Comply with legal obligations and protect against fraud
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
Service providers who help us operate our business (e.g., payment processors, booking platforms, email marketing services)
Legal authorities if required by law or to protect our rights, property, or safety
4. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications at any time
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: